1.1 Welcome!

WELCOME TEAM-MATE!

Firstly we would like to thank you for your interest in being part of Independence Australia and introduce you to the team and first resources.

The team

As part of the Digital Innovation Team we care about or colleagues and building an honest and truly bond among all team members, so please let us introduce ourselves to you:

Jen Scott

Head of Digital

Steven Rothberg

Head of Technology​

Juanita Alvarez

Assistant Manager (Digital)​

Danielle Messih

Senior Project Coordinator ​​

Rodrigo Ayerbe

Associate Digital Producer​

Nisal Silva

Associate Digital Producer​

Ali El Romeh

Software Engineer​


Digital Accessibility

Digital accessibility is about removing barriers and ensuring all of our digital content (websites, mobile applications and documents) is available and accessible for all users, regardless of their ability.

Digital Accessibility & Customer First Mindset

Why Accessibility Matters 

Web Content Accessibility Guidelines (WCAG) Overview


Customer-first Mindset

Having a comprehensive understanding of our customers is key to achieving core business goals.

What is Customer Centricity? 

You are not the customer

Jeff Bezos – Customer Obsession

Why design thinking matters | TEDxMelbourne 


Market Orientation